Last updated: November 2025
At Aurova, we take pride in offering high-quality timepieces crafted with care and precision. If you are not completely satisfied with your purchase, we are here to help. This Refunds & Returns Policy outlines how returns, exchanges, and refunds are handled for all purchases made on aurova.co.za.
You may request a return under the following conditions:
The item is unused, in its original condition, and includes all packaging, tags, and protective films.
The request is made within 14 days of delivery.
The product is not damaged, worn, resized, or altered.
The product is not a final sale item, custom order, or personalized item.
Aurova reserves the right to refuse returns that do not meet these conditions.
For hygiene and safety reasons, certain items cannot be returned:
Gift cards
Clearance or final-sale items
Custom-engraved or personalized watches
Items damaged due to misuse, accidents, or normal wear and tear
To start a return, please contact our support team:
support@aurova.co.za
Include:
Your full name
Order number
Reason for return
Photos of the item (if damaged or defective)
If your return is approved, we will provide:
Return address Instructions for packaging the item safely A return authorization number (if applicable)
Change-of-mind returns: Customer is responsible for return shipping costs.
Damaged / defective / incorrect items: Aurova will cover the return shipping costs.
Please use a reliable courier with tracking. Aurova is not responsible for items lost in transit.
Once we receive and inspect your returned item:
You will be notified via email
A refund will be processed within 5β10 business days
Refunds are issued to the original payment method
Important:
Shipping costs and processing fees are non-refundable unless the return is due to an error on our side.
We offer exchanges for:
Defective items
Incorrect items received
Size-related issues (straps only)
If the requested item is out of stock, we will issue a refund instead.
If your item arrives damaged or develops a defect within the warranty period:
Contact us within 48 hours of delivery for shipping-related issues.
Warranty-related concerns will be assessed according to our Warranty & Repair Policy.
We may request photos or a video showing the defect.
Orders may be canceled within 1 hour of purchase if they have not been processed or shipped yet.
Email: support@aurova.co.za
For any questions about returns, refunds, or exchanges:
support@aurova.co.za
Johannesburg, South Africa
aurova.co.za
Weβre here to ensure your Aurova experience is exceptional.
